Shipping Policy
At Lumina Beauty, we offer fast, reliable, and tracked shipping worldwide. Below are the details of our shipping process:
1. Processing Time
- All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation.
2. Shipping Method & Delivery Times
- We offer FREE Express Tracked Shipping globally with the following estimated delivery times:
- All Countries: 3–7 business days after dispatch.
3. Order Tracking
- Once your order ships, you’ll receive a tracking number via email. You can use this to track your delivery via our partnered carrier’s website. Please allow up to 48 hours for tracking updates.
4. Customs & Duties
- International Customers: You are responsible for any customs fees, import taxes, or duties that may be imposed by your country. These charges are not included in your order total and will be billed separately by your local customs authority.
5. Delivery Issues
- Lost Packages: If your order has not arrived within 14 days of the estimated delivery date, please contact us at [your email] for assistance.
- Damaged Items: Report any damage within 48 hours of delivery. Please include photos of the damaged product and packaging when contacting us.
6. Returns & Shipping
- Returns: Returns for faulty or damaged items are free of charge. For non-faulty returns, customers are responsible for return shipping costs.
7. Contact Us
For any questions regarding shipping or delivery, feel free to email us at luminabeautyshop@gmail.com